Urban Decors LLC

1. Wood is a natural product that responds to temperature and humidity variations by expanding and contracting. Sometimes these changes may be noticeable in the physical appearance of the product. 2. Although every care is taken to ensure our products are able to handle temperature and humidity changes, the conditions of your home can affect the wooden products you buy from us. Your items can experience small movements and cracks as it adjusts - this is not a fault, but a natural occurrence within the fibres of a natural product. We advise you to keep the product in consistent, stable conditions to minimise the affects of temperature and moisture change in the atmosphere. For example, avoiding placing the product close to a heat sources such as a radiator or oven will go a long way to ensuring the longevity of the product. 3. Hardwood is very characterful and we cannot offer or guarantee any uniformity, tone or colour throughout the wood. It is the character of timber and not a defect. If you are not prepared to accept the variety of colours and grains found in wood, you should consider buying a different product. FINISHES1. Wood finishes are done by hand and/or sprayed for each order, thus some variation in tone and appearance will occur. These are one-off items. 2. Wood naturally adsorbs stain. The grain of the wood can result in the wood adsorbing the stain unevenly across the surface area. This means that some areas may appear darker than others depending on the wood grain. This variation is part of the inherent beauty of stain wood as opposed to painted wood. - Hardwood is very characterful and we cannot offer or guarantee any uniformity, tone or colour throughout the wood. It is the character of timber and not a defect. If you are not prepared to accept the variety of colours and grains found in wood, you should consider buying a different product. 3. Finials, poles, brackets and rings each absorb stain differently, which means that a set of hardware will contain color variations driven by the wood grain of each piece.All custom finishes will require a strike-off approved by the customer before the Urban Decors finishes the product. A onetime net charge of $35.00 will apply to the strike-off.The lithographic color reproductions presented in the catalog or website may not accurately reflect the true tones, lusters and depths of the finishes. Please refer to finish samples (color selector) for a more accurate representation.