published
RETURN POLICY
Proposed August 12, 2025
No product will be accepted for return without prior authorization. Please call your Customer Service Executive prior to returning any merchandise. 1. The Customer Service Executive will issue a Return Authorization (RA) #. 2. The RA # MUST be noted on all packages that are returned. 3. If the return is due to Urban Decors error or omission, a call tag will be issued for picking up material to be returned. 4. Shipping charges on all returns other than defective or damaged merchandise will be borne by the customer.The customer will pay a 35% restocking fee.Rings, standard brackets and finials will be accepted for return.With the exception of defects and damages: 1. Orders made to customer's specifications cannot be returned. 2. Rods cut to customer's specification are NOT returnable. 3. Made to order items like traverse rods (like The Loft, Element, IO and Metropolis) collections are NOT returnable. 4. Wave Fold or ripplefold carriers and snap tape are NOT returnable. 5.Discontinued and limited edition are considered final sale items and are not eligible for return.On applicable items, credit for returns will be issued. 1. Credit for restocked items is "on account" and will be applied against open invoices and/or future order. At no time will there be a cash/check/credit card refund.No return request will be accepted after 30 days from invoice date.